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At The Beach Canvas, we want you to get your purchase as soon as humanly possible. Although we put forth our best effort to process and ship out all orders quickly, please bare in mind that our products are unique and hand crafted which unfortunately results in longer shipping times. We thank you for being patient with us. Here are some common questions we get regarding shipping:
1.) How long does it take to get my order?
All of our orders are processed within 24-48 hours of placing your order. Please allow the following amount of time for your order to arrive:
USA Orders: 7-10 Business Days (NOTE: Due to COVID 19, please expect a shipping delay of about 3 weeks)
International Orders: 14-21 Business Days
2.) I only received one of the products that I ordered! Where are my other items?
We have multiple warehouses all across the world, so if you order different products from our store, they may come in different shipments, and at different time intervals.
3.) What about special holidays such as Christmas?
Due to a high volume of orders placed during the holiday season (especially Christmas), shipping times are usually longer than usual. Orders that are placed on or after December 1st will NOT be delivered by Christmas (December 25th). Please keep this in mind as you order your products from our store.
NOTE: Shipping times may take slightly longer during peak times (Christmas, End of year). Thank you again for being patient with us!
6.) I still haven't received my package, can I get a refund?
Packages very rarely get lost. Unless you provided us with an incorrect shipping address, they will get to their destination 99.99% of the time.
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at support@thebeachcanvas.com as soon as possible.
The Beach Canvas is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country. The Beach Canvas will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
7.) What is your refund/return policy?
Due to the nature of our products, we strictly do not offer cancellations or refunds on orders made by mistake, dissatisfaction, or change of mind. Once an order is placed, the item is considered sold.
However, if your item arrives damaged or broken for some reason, please contact us within 10 days after delivery and we will be happy to send you a replacement.
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Have A Question About Your Order? Our Helpful Customer Support Staff Will Assist You! Just get in touch with us at support@thebeachcanvas.com